Post by on Feb 22, 2024 7:26:14 GMT
To better explain how our technical istance department is coordinated, we had a chat with Ivo Lauro, Support & Consultancy Manager at Shellrent. With 7 years of experience in Shellrent and more than 15 years in customer relations, our Technical Support manager continuously carries out training courses to stay up to date in a constantly evolving sector. Shellrent offers including web hosting to create your site and e-commerce, domain registration, email and PEC services, various backup and disaster recovery solutions, cloud services and dedicated servers.
We strongly believe that one of the elements Rich People Phone Number List that can make the difference and to consider when choosing a hosting provider is istance. Discover our istance Content index: How does opening a support ticket work? How does the istance Plus service work? Do you also do consultancy work? How does opening a support ticket work? Our service operates mainly through the opening of a ticket. To open a ticket, simply log in to the Manager with your credentials and follow the ticket opening procedure, as you can also read in our guide . Choose the type of ticket you wish to open: technical, commercial or administrative istance. This first subdivision will allow us to channel your request directly to the competent department so as to resolve it in the shortest possible time; A very interesting aspect is the possibility for the customer to evaluate the ticket positively or negatively, so as to give us feedback: in this way we will take care of making changes to the procedures or guides to guarantee a better user experience.
How does the istance Plus service work? istance Plus is an additional service to the clic istance. At the price of only €89 per year plus VAT you will have numerous advantages: Priority management of requests: open a support ticket and your request will be handled with the highest priority; Priority telephone support: thanks to automatic recognition of your number you will be directed immediately to the available operator; Remote interventions; Automatic 20% discount on all technical interventions you purchase; One hour of istance already included. Do you also do consultancy work? Of course, the consultancy activity is aimed at more complex and structured projects. It is an activity on which we want to focus to guarantee the customer a tailor-made service that meets his needs.
We strongly believe that one of the elements Rich People Phone Number List that can make the difference and to consider when choosing a hosting provider is istance. Discover our istance Content index: How does opening a support ticket work? How does the istance Plus service work? Do you also do consultancy work? How does opening a support ticket work? Our service operates mainly through the opening of a ticket. To open a ticket, simply log in to the Manager with your credentials and follow the ticket opening procedure, as you can also read in our guide . Choose the type of ticket you wish to open: technical, commercial or administrative istance. This first subdivision will allow us to channel your request directly to the competent department so as to resolve it in the shortest possible time; A very interesting aspect is the possibility for the customer to evaluate the ticket positively or negatively, so as to give us feedback: in this way we will take care of making changes to the procedures or guides to guarantee a better user experience.
How does the istance Plus service work? istance Plus is an additional service to the clic istance. At the price of only €89 per year plus VAT you will have numerous advantages: Priority management of requests: open a support ticket and your request will be handled with the highest priority; Priority telephone support: thanks to automatic recognition of your number you will be directed immediately to the available operator; Remote interventions; Automatic 20% discount on all technical interventions you purchase; One hour of istance already included. Do you also do consultancy work? Of course, the consultancy activity is aimed at more complex and structured projects. It is an activity on which we want to focus to guarantee the customer a tailor-made service that meets his needs.
Glad to see new members